Campaign automation

Customer journeys that respond, not just send.

Build multi-step journeys around customer actions, interests and lifecycle moments. Preview them, launch them and let them run.

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Journeys

Build journeys around the moments that matter.

Start from a supported event, a segment or a date. Add conditions, waits and messages so the journey adapts to each contact instead of relying on manual follow-up lists.

Campaigns/Win-back · weekend offer

Builder Preview

Steps

Trigger Condition Wait Email SMS Viber WhatsApp

Goal

Order placed

Livesince 12 Oct

In campaign1,284

Finished212

Preview as ECEmma Clarke Nothing is sent

TriggerJoins segmentLapsed buyers · 90 days

Send emailWe miss you · 15% this weekend

Opened email?Within 2 days

Yes

Send ViberOffer ends Sunday

ExitGoal: order placed

Wait 2 daysBefore the reminder

Send SMSLast chance tonight

Illustrative data

Personalisation

Make every journey personal.

Adapt content and timing with customer fields and segments, within each contact’s consent and channel preferences.

Email/Dynamic block · Picked for you

Mountain escape · weekendJT For James
Browsed: outdoors
City break · weekendSB For Sophie
Interest: city breaks
Spa & wellnessDP For Daniel
Bought: spa

3 contacts · 3 different blocks · picked at send time

Illustrative data

From idea to draft with AI.

Describe the campaign you want. Pulsehub prepares the segment and the campaign structure for your review, so less time goes into repetitive setup. Nothing goes live until you approve it.

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AI Assistant/Actions

Customers who bought before but haven’t opened an email in 90 days

Segment ready: Drifting customers

Lifecycle stage is Customer
At least one order
No email opened in the last 90 days

1,284 contacts match

Edit with AIReview

Draft only · nothing is saved until you review it

Illustrative data

Preview

Preview the path before you launch.

Pick a test contact and see every step, condition and message they would get — without sending anything.

Win-back · weekend offer/ Preview

Preview as ECEmma Clarke Nothing is sent

Joins segmententered
Send emailwould get 14:00
Opened email?would wait 2 days
Send Viberif opened
Send SMSif not opened

Illustrative data

See your first journey built around your customers.

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